Communication

This Accessible Digital Content online training course is designed for employees responsible for internal and/or external communication materials. This course explores how to increase the accessibility of digital documents, spreadsheets, presentations, email, and online content. Following accessibility guidelines ensures full participation by all members of society and allows everyone to experience and navigate online content using assistive technologies and communication supports.

This Business Writing – Being Effective online training course shows you precisely how to jump from planning a business message to the actual research, writing, and revising of the message. You will learn formal and informal methods of conducting research and generating ideas; how to organize your information; how to write a solid first draft; and how to edit it for accuracy, proper grammar, and syntax.

This Business Writing – Letters and Emails online training course is designed for business owners, managers, and employees. This course will help you write coherent business messages – letters, memos, and emails. You will learn how to correspond with different audiences and to plan and structure different kinds of correspondence—letters, memos, and emails.

This Business Writing – Preparation online training course is designed for business owners, managers, and employees. This course provides an introduction to the writing process and the techniques for writing effective business messages. Understanding the basics of business writing is crucial to your success. Whether you are an executive vice president or a trainee, you will benefit from this course.

This Business Writing – Reports and Proposals online training course is designed for business owners, managers, and employees. This course presents techniques for writing two crucial business documents—proposals and reports. It covers various types of business reports and proposals and outlines the basic components of each kind of business report and proposal in use today.

This Communicating as a Team online training course is designed for all employees working within a team. Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques.

This Communicating at Work online training course is designed for supervisors and employees. This course explores the fundamentals of both interpersonal and organizational communications, it also provides a solid grounding in business ethics. This course goes into depth about how your success in the new workplace depends on excellent communication skills.

This Communicating Interpersonally online training course is designed to help you learn to communicate effectively and how to practice perfecting and mastering these skills. This course will discuss how to improve your interpersonal communication skills, how to avoid adversarial situations, and how to communicate more effectively with managers and co-workers.

This Communicating Negative Messages online training course is designed for employees, employers, and business communicators. This course outlines strategies for presenting negative messages both inside and outside an organization and explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization.

This Communicating Non Verbally online training course is designed for all employees and explores how the signals projected through body language impacts the message you deliver. This course provides an introduction to the meaning of signals projected through body language. By learning the techniques presented in this course, and developing your communication skills, you can become a more effective communicator.

This Communicating Persuasively online training course is designed for all levels of employees – including sales and marketing staff. This course presents techniques in the art of persuading others. It shows you how to use the 3-x-3 writing plan to organize and compose persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests.

This Communicating Proactively online training course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models include the explanation model, the agreement model, and the closure model.  Through these three models, you will learn how will how to become a stronger, more positive communicator.

This Communicating Reactively online training course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. In this course, you will learn to use non-confrontational methods to clarify information and how to participate in constructive, positive communication.

This Communication Basics online training course is designed for employees, employers, and business communicators and explores the communication process and how you can send clear and consistent messages. This course will introduce you to the basics of effective communication so you can be on your way to having greater confidence in your ability to make sure that your messages are understood.

This Email Etiquette online training course is designed for all employees and explores the best practices for using email effectively and efficiently and presents five principles of good communication that will improve the quality of your email and ensure that your messages have the desired effect. Learn how to format an email; strategies for managing email; and how to apply the principles of good communication to email.

This Enhancing Your Speaking Skills online training course is designed for anyone who needs to improve public speaking and oral presentation skills. This course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods.

This Meeting Effectiveness online training course is designed for all employees and supervisors. Meeting Effectiveness teaches the skills needed to lead and participate in meetings effectively and efficiently. By applying the key skills in this course, you will find that meetings become more effective, more enjoyable, and less time consuming.

This Presentations That Work online training course includes techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course will include worksheets and checklists to help you plan and present your remarks for the most impact.

This online Presentations That Work in a Virtual Environment training course includes tools and techniques to help you determine what the virtual audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. You will learn that for virtual presentations, the preparation is actually similar to traditional live presentations.

This Quality Communications online training course provides information on how you can improve your workplace communications. This course will cover, the importance of knowing your audience and understanding the law, recognizing your limits in communication, the importance of saying what you mean and using facts in communications, managing closure with clients, and the importance of record retention.

This Report Organization and Presentation online training course is designed for anyone who wishes to improve their business report writing skills. You will learn techniques to simplify, summarize and classify collected data, draw conclusions from that data, make specific suggestions for actions, and finally prepare report with easy to read graphics.

This Telephone Techniques online training course is designed for Business/Sales employees. This Telephone Techniques online training course explores how to establish effective telephone behaviors, improve your telephone efficiency, telephone technologies and how to deal with upset customers. Conversations with customers, suppliers, and colleagues are key opportunities to build positive relationships.

This Writing Effective Emails online training course is designed for employees and employers in any industry. A properly formatted and well-written email will ensure what you write is easily understood and will reflect favorably on you and your company. This course will outline the advantages and challenges of email, correct grammar and formatting and the importance of the active voice in emails.